Returns & Refunds

Returns & Refund Policy – Rootwell

90-Day Money-Back Guarantee

Rootwell stands behind PawCalm. If you are not satisfied with your purchase for any reason, you may request a full refund of the purchase price within ninety (90) days of your delivery date. No return is required — no hoops.

Because PawCalm is a consumable supplement, you do not need to ship anything back to receive your refund. Simply contact us and we will take care of it.

Individual results vary by dog, and Rootwell makes no guarantee of specific outcomes. We recommend consistent daily use for at least 30 days for a fair evaluation.

How to Request a Refund

Email us at support@rootwell.com within 90 days of delivery with the name and order number used at purchase. We may ask for basic proof of purchase (order number, transaction ID, or billing name) to locate your order. No return shipment, return authorization number, or original packaging is required.

Refund Processing

Once approved, refunds are typically processed within seven (7) business days to your original payment method. Your bank or card issuer may need additional time to post the refund. For orders outside the United States, processing may take up to fourteen (14) days depending on your country and banking system.

What Is Covered

This guarantee applies to PawCalm purchases made directly through our official Rootwell sales channels.

Non-Refundable Circumstances

Rootwell reserves the right to refuse a refund in cases of suspected fraud or abuse of this policy, including:

Suspected fraud, abuse, or misuse of the refund policy (for example, excessive or repeated claims)
Products not purchased directly from Rootwell or its authorized sales channels
Purchases from third-party sellers, retailers, or marketplaces (please request a refund from the original seller)
Requests submitted more than ninety (90) days after delivery

Rootwell does not issue refunds on behalf of third-party sellers, retailers, marketplaces, or unauthorized distributors.

Health & Veterinary Disclaimer

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian before starting any new supplement, especially if your dog is pregnant, nursing, on prescription medication, or has an existing health condition.

PawCalm is a daily botanical support supplement, not a medical treatment, and is not a substitute for professional veterinary care. For active infections, severe symptoms, or emergencies, please consult your veterinarian.

Chargebacks & Payment Disputes

By purchasing from Rootwell, you agree to contact us at support@rootwell.com to resolve any issue before initiating a chargeback or payment dispute. Rootwell reserves the right to dispute and provide evidence against any chargeback determined to be fraudulent or inconsistent with this policy.

Limitation of Liability

To the fullest extent permitted by applicable law, Rootwell and its parent company, NEXT ENTREP L.L.C., shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of, or inability to use, any PawCalm product. In all circumstances, total liability shall be limited to the total amount paid by the customer for the product giving rise to the claim.

Governing Law

This Returns & Refund Policy shall be governed by and interpreted in accordance with the laws of Texas, without regard to conflict of law principles.

Policy Updates

Rootwell reserves the right to modify this Returns & Refund Policy at any time. Continued use of our products and services following any update constitutes acceptance of the revised terms.

Contact

For refund requests or policy questions, contact us at support@rootwell.com.